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Many businesses encounter difficulties in initiating the implementation of an effective HR system. Here, an HR professional with over 20 years of experience provides a comprehensive guide to developing and maintaining a robust HR system.
Establishing an effective and well-structured HR system in today’s fast-paced business environment is more critical than ever. A robust HR system not only supports daily operations but also strategically aligns with broader organisational goals, thereby enhancing overall efficiency and contributing to long-term success.
As businesses seek to enhance their HR functions, Sharna Peters, the chief people partner and co-founder of HR consultancy Shilo, provides expert guidance. She offers assistance on the key components that should be incorporated in HR systems for optimal effectiveness and outlines common pitfalls to avoid.
Key components
To develop a successful HR system, Peters emphasised the necessity of incorporating several fundamental components, “including comprehensive recruitment processes, robust performance management, targeted learning and development, and strong employee engagement initiatives”.
To effectively integrate these components into their HR systems, Peters advises that businesses should invest in advanced technologies and tools specifically tailored to their business needs.
“To ensure these components are implemented properly, companies must invest in the right technologies and tools, align HR practices with organisational goals, and maintain clear communication channels across all levels,” she said.
Peters also emphasised the critical need for conducting “regular training and updates for HR personnel” as well as the “continuous monitoring and evaluation of HR processes”, as these practices are crucial for “maintaining effectiveness and adapting to evolving needs”.
She said: “Consistent feedback and data-driven insights also play a critical role in refining and optimising HR strategies.”
The role technology plays
As with many other domains, technology has become indispensable and essential to HR, driving significant advancements and transforming HR practices.
Peters highlighted the critical role that technology has played in modernising HR practices, noting that technological advancements have been instrumental in “automating routine tasks, improving data accuracy, and enhancing overall efficiency”.
She identified vital technological tools essential for business leaders to incorporate and integrate into their HR practices to build a robust and streamlined HR system.
“Essential tools for building a robust HR system include applicant tracking systems (ATS) for recruitment, performance management software for tracking and evaluating employee performance, and learning management systems (LMS) for managing training and development,” she said.
“Additionally, employee engagement platforms and HR analytics tools provide valuable insights and facilitate better decision making.”
By implementing these technologies and tools, Peters said, they pose significant benefits by enhancing the efficiency and effectiveness of HR processes.
“Implementing these technologies ensures HR processes are more efficient, data-driven, and aligned with organisational goals, ultimately supporting a more effective HR function,” she said.
How to avoid common pitfalls
Businesses implementing new HR systems often encounter several common pitfalls that can hinder success.
Peters described several common pitfalls while implementing a new HR system, including “inadequate planning, insufficient user training, and resistance to change”.
To navigate these challenges effectively, Peters outlines the critical importance of thorough planning, enabling businesses to avoid misalignment and ensure that the system meets their specific needs.
“To avoid these issues, businesses should start with a thorough needs assessment and clearly define their objectives to ensure the chosen system aligns with their goals,” she said.
Additionally, she expressed the importance of delivering thorough training to all users of the business HR systems, as it ensures that employees understand how to use the new system effectively and significantly reduces the risk of errors.
“Providing comprehensive training for all users and engaging stakeholders early in the process helps mitigate resistance and facilitates smoother adoption,” she said.
“Ongoing support and regular system reviews are crucial to address any issues promptly and adapt to evolving needs, ensuring the HR system remains effective and relevant.”
Factors for long-term sustainability
When selecting an HR system designed for long-term sustainability, Peters explained how several critical factors must be considered to ensure it meets the organisation’s evolving needs, including “scalability, ease of integration, and flexibility”.
Peters also highlights scalability as a critical factor for HR systems, arguing that the “system should be able to grow with the organisation and integrate seamlessly with existing tools and processes”.
She said: “Additionally, evaluating the system’s user-friendliness and the availability of ongoing support and updates is crucial for maintaining its effectiveness over time.”
Another crucial factor Peters outlined is ensuring the HR system aligns with the organisation’s long-term strategic objectives and compliance requirements.
“Ensuring the system aligns with the organisation’s long-term goals and regulatory requirements will also help sustain its relevance and functionality,” she said.
