customer satisfaction
According to recent research, HR managers and professionals in frontline organisations are growing increasingly worried ...
Customer service may not immediately spring to mind as a driver of business performance, but for those who get it right, ...
In the competitive world of business, two elements have consistently proven pivotal: transforming customer complaints ...
The statistics around poor employee engagement within our workplaces have been raised by many industry commentators as a ...
There’s no denying that Australia’s most trusted national carrier – Qantas – has been under a cloud of controversy in ...
Fears of online fraud peak during the festive season, a survey finds, with only 9 per cent of consumers saying they have ...
Happy customers can help organisations stand out from competitors and create a brand that resonates with the public
Organisations with greater employee connection can expect greater organisational flexibility, higher customer ...
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